Terms & Conditions
- Service provided by our Website and/or Mobile Applications is not an alternative to a personal physical visit to your Licenced Healthcare Provider.
- We simply aim to bridge the gap of delivering Non-Emergency Primary care through the use of the latest in Telecommunication Technologies and provide easy access to your Licenced Healthcare Provider.
- Our Licenced Healthcare Providers may diagnose and prescribe medications for non-emergency primary care only as per applicable regulations and laws.
- Any prescription, diagnostic requisition, leave note and/or diagnosis by the Licenced Healthcare Provider are to be used for primary non-emergency medical consultations only.
- Consultations on our website or mobile application are not a substitute for physical consultation or to hospital services. Our service should not be used for medical emergencies.
- Electronic Prescription, Sick Leave Note and/or Diagnostic Lab Requisition generated by Licenced Healthcare Provider is subject to Telemedicine Guidelines, MoHFW, GoI.
- Electronic Prescription, Sick leave note and/or Diagnostic Lab Requisition are written only at the discretion of the Licenced Healthcare Provider you are consulting on your Video Call.
- Only one individual can consult with the Licenced Healthcare Provider at a time.
- Our services are strictly for adults only. The applicable age for Adults is considered 18 years or over.
- The consultation remains at the discretion of the Licenced Healthcare Provider and the Licenced Healthcare Provider has the right to refuse any inappropriate consultation
- Cancellations of confirmed appointments are possible upto 8 hours prior to the scheduled appointment. Refund of the consultation fees minus the payment gateway processing charges will be enabled on cancelled appointments. It could take upto 14 working days for the refund to be remitted to your account
- Rescheduling of appointments is possible upto 4 hours prior to the scheduled appointment
- Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
- From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
- When using our site, you must comply with the provisions of our acceptable use policy.
- You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.
Intellectual property rights
We are the owner of all intellectual property rights in our site and in the material published on it. All such rights are reserved.
You may print a copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any photographs, video or audio sequences or any graphics separately from any accompanying text.
You must not use any part of our site for commercial purposes without obtaining a licence to do so from us.
Reliance on information posted
Information and other materials posted on our site are not intended to amount to advice on which reliance should be placed. In particular nothing on our site is intended to offer medical advice. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by you to our site, or by anyone who may be informed of any of its contents.
Our site changes regularly
The site is updated regularly and we may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
We may add, delete or change some or all of the services provided for free at any time. You will be notified of any charges and given the option to continue to use or to terminate your account. You will be responsible for all charges for using these additional services if you choose to continue use.
Our site, the applications on it and all materials and information provided is without any guarantees, conditions or warranties.
All correspondence, bookings and any other agreement (including, but not limited to, electronic, written or oral) made between you, the Licenced Healthcare Provider and any other user is strictly personal between you and such user. We are not, nor will we become, under any circumstances existing now or in the future, a party to such agreement nor be liable for any breach thereunder.
We, any other party (whether or not involved in creating, producing, maintaining or delivering the site), and any group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability for all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income or revenue, loss of business, profits, anticipated savings, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and for any loss or damage of any kind howsoever arising and whether in tort (including without limitation negligence), contract or otherwise, even if foreseeable, in connection with the site in any way or in connection with the use, inability to use or the results of use of the site, any sites linked to the site or the material on such sites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the site or your downloading of any material from the site or any sites linked to the site.
Nothing in this legal notice shall exclude or limit our liability for death or personal injury caused by negligence or fraud or misrepresentation as to a fundamental matter or any liability which cannot be excluded or limited under applicable law.
If your use of material on the site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
Nothing contained in these terms or by reason of use of the site shall be construed or have the effect of constituting any relationship (including but not limited to that of employer, agent or principal) or partnership between us and/or any other user.
Information about you and your visits to our site
Uploading material to our site
Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, or share your uploads with the Licenced Healthcare Providers or other users of the site you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. You confirm that you are the owner of all material that you upload or share with the Licenced Healthcare Providers and other users of the site and that the materials so uploaded by you are true and correct and that you are not uploading or sharing any wrong or doctored investigation reports or material.
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy
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Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would be committing a criminal offence under the laws of India. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any site linked to it.
Linking to our site
You may not establish a link to our home page, or suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any site that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The site from which you are linking must comply in all respects with the content standards set out in our acceptable use policy
If you wish to make any use of material on our site other than that set out above, please address your request to [email protected].
You agree that we may terminate your password, account or use of our service immediately, without prior notice, and remove and discard any content within our service, if we believe that you have violated or acted inconsistently with these terms; if you infringe third party intellectual property rights; for lack of use; or if we are unable to authenticate any information that you have provided to us. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to our service.
Alternatively, we may choose to remove some or all of your content or make it private. We may also immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or our service. Following the termination, we may remove some or all of your content from our servers or elect to retain it, at our sole option.
Any payment obligations incurred prior to the termination of this agreement, shall survive such termination. In no event shall any refunds be paid if you account is terminated.
Liability for our server
We do not warrant that the site will operate error-free or that the site and its server are free of computer viruses or other harmful mechanisms. The site and material are provided on an “as is” basis without any warranties of any kind whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not guarantee continuous or uninterrupted access to your account and make no warranty as to the operation, functionality, or availability of the site, or that the site or materials or content provided will be error-free, or that defects will be corrected. If your use of the site results in the need for servicing or replacing equipment or data, we are not responsible for those costs.
Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
These terms, and any terms, policies or documents referred to herein, constitute the entire agreement between you and us and govern your use of the service, superseding any prior agreements between you and us. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. You and us are independent contractors, and no agency, partnership, joint venture, employee/employer or franchisor/franchisee relationship is intended or created by these terms.
Our failure to act with respect to a breach by you does not waive our right to act with respect to subsequent or similar breaches. We shall not be liable for any delay or failure to perform resulting directly or indirectly from any causes beyond our reasonable control. If any provision of the terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the terms remain in full force and effect.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Jurisdiction and applicable law
These terms and conditions shall be governed in accordance with laws of India. Bangalore courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to or use of our site although we retain the right to bring proceedings against you for breach of these conditions in your City, State or Country of residence or any other relevant country.